Solving Student Registration Issues, Part I

Community Learning participants are registering later and later for classes. This is a broad trend and not unique to COCC. We want our students to be able to register as late as possible but, as instructors, you will need to have a strategy for what to do when the number of students in your class is greater than the number of students for whom you prepared materials. Here is what to do about students with registration issues:

• If a student shows up in class and says they have registered, take their word for it. Please take their name and daytime phone number so that your programmer can follow-up.


• If the class is full with a wait list, we always follow the wait list procedure of first on, first called.


• If they have not registered, politely explain that you are unable to take a registration at class and unfortunately they cannot attend without pre-registration. This is a liability issue for the college.

What to do with students who have registered but are not on your roster.

• If you have prepared extra handouts, great! If not, explain that you received your roster before their registration was processed and consequently were unable to prepare materials. Offer to email or mail handouts after the class, arrange for them to work with another student if possible and either share or observe.


• Remaining positive and focusing on the overall quality of the class will help you avoid getting derailed by additional students.

This is a two part post. Next Monday, we will discuss the issues of supplies and communication with the department.

Thanks to Glenda and Rachel for this information.